WARRANTY

Only quality products! The store owner personally controls the quality of the products.

  1. Return/Exchange of products within 14 days according to the law of Ukraine;
  2. Full payment only after checking the product when purchasing with prepayment method;
  3. Full refund guarantee when paying online if product defective;
  4. Compensation for part of the cost of the product individually for each product if the damage to the product is minor, but with the agreement from the client. In this case, the goods remain with the client and further returns are not possible;
  5. OLX delivery when purchasing in our store on the OLX website guarantees that your money will not go anywhere until you inspect and receive the product at the post office, and if you refuse to receive product, it will automatically go back to us;

Some categories of goods cannot be returned if they have been used or worn (for example: underwear or adult product's of the 18+ category).


EXCHANGE/RETURN

  1. All products are can be returned or exchanged within 14 days in accordance with the law of Ukraine (with any reason) if its presentation, integrity and factory seals are preserved (if any exists);
  2. If the product has obvious serious defects, damage, etc., then you can return or exchange the product within 14 days after receiving it by providing photos and videos, as well as a description of the problems associated with this product;
  3. You can receive compensation (% of the cost of the product) if it is possible to restore it, or if you are satisfied with the product as it is, but then the product remains with you and no further return is possible. Immediately find and report any problems associated with the product you purchased;
  4. If the product was intact and you damaged it, and also did not inspect it at the "Nova Poshta" office did you receive it , then a refund is not possible;
  5. Products from the categories “underwear”, “adult product's (like sex toy's)”, consumable goods (office supplies, intimate lubricants, etc.) cannot be returned after opening or use;
  6. Products with broken seals, if any exists, cannot be returned.

Return delivery of goods, in case of return of goods under item No. 1, is paid by the buyer.

 

Keep the original boxes/packaging of the product, if possible, if they were with the product during the warranty period.

The absence of certain parts of the product set will be deducted from the refund amount on an individual basis for each product. In the case of figurines, product's cannot be refunded without full complete set.

PLEASE keep the original boxes of the figures as they are included in the price of the item. Any missing or severely damaged box you receive will be deducted from your refund.

When purchasing a product through OLX delivery in our store on the OLX website, the product is returned to us if you did not accept it at the post office or simply did not pick it up. The money is automatically returned to you.

 

P.S. Returns are carried out by "Nova Poshta" company.