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🚚 Nova Poshta delivery:

• To branch — per Nova Poshta rates

• By courier (Warehouse–Door) — per NP rates

• To parcel locker — per NP rates
  📍 Dispatch from: Chernivtsi

📦 Free delivery:

Orders from 2000 UAH — free delivery
(not valid for 18+ category items)

🛑 About boxes:

• Minor box dents are acceptable — items ship directly, no intermediaries

• If damage is serious — we’ll notify you and reduce the price

• Boxes are transport packaging, not a reason for return

🔍 On delivery:

📌 Inspect the item at the branch before accepting!
If damaged — file a claim and don’t accept the parcel

🔗 Read more: [Payment & delivery]

💳 Main payment methods:

• Cash on delivery with prepayment (partial prepayment + NP commission)

• Full payment to PrivatBank card (no extra fees)

⏳ Important:

• COD orders will be cancelled if prepayment is not made within 2 business days

• Prepaid orders are cancelled if payment isn’t received within 2 business days

📦 Items marked "In stock in China":

• Payment: 50% in advance (or **100% optionally)

• Remaining balance — paid on delivery at NP branch (COD)

• Some items require 100% prepayment only

💰 Prices may change — we’ll notify you if that happens

🚚 Estimated delivery time from China: 25–35+ days

🔗 More info: [Payment & Delivery]

🛡️ Quality Guarantee:

• ✅ Only verified goods — under personal control

• 🔁 Return/exchange within 14 days under Ukrainian law

• 💳 COD payment — after inspecting the item at the post office

• 🔄 If defective, we refund the full amount — whether prepaid or paid in full.

• 💰 Partial compensation possible for minor damage (by agreement, item stays with the buyer)

🚫 Non-returnable items:

• Certain categories cannot be returned if used/worn
  (e.g. underwear, adult/18+ items)

🔗 More info: [Exchange & Return]

🔁 Returns:

• Items with confirmed defects are eligible for return or exchange.
  📸 Please provide photos, video, and a short description of the issue

• Partial compensation is possible if the item is still usable — in this case, return is not available

📦 Important:

• If the item was intact but damaged by you, or not checked upon delivery — refund is not possible

• Unboxing video helps us review your case faster

• Keep original boxes (especially for figures) — they’re part of the item's value

• Missing parts may reduce the refund amount
  ❗ Figures are non-returnable without full set

🔗 More info: [Exchange & Return]

📞 Contact & consultation:

You can reach us via:

• Viber / WhatsApp / Telegram — at +38 097 263-21-83

• Instagram Direct: @orangekitsune_ua

• Telegram group — quick support (@orangekitsuneua)

• Or by phone

🕒 Phone hours:

• Mon–Fri: 12:00–20:00

• Sat: 12:00–18:00

• Sun & holidays: closed

🛒 Orders accepted:
Every day except Sunday

📅 We do not work:
on Ukrainian official holidays, December 31 – January 1, December 6

💬 Message replies (Viber, Telegram, WhatsApp, Instagram) —
when possible, until 21:00